Pacific Communication Equipment, Inc.



Strata CIX Stratagy MAS iES16/32, iVP8	Millennium EVPS IP Messenger	Panasonic DBS Panasonic IFM PanaVOICE Innovator Voice Mail	Link WTS


	Commercial: In this age of electronic commerce, mergers, global competition and escalating customer expectations, your voice and data communications infrastructure can no longer be viewed as merely an expense. It's a strategic investment, critical to the survival and growth of your business. As such, your communications provider isn't merely a vendor. You need a partner, equipped with flexible, open technology, customer-focused solutions, expert resources and a clear commitment to your business.
	Residential: The homes of the 21st Century present many challenging and exciting opportunities. With our innovative and award-winning products, we are able to tailor-fit our systems to each individual family’s residential needs. We provide solutions to meet what people need today in their homes.
	Wiring Voice and Data: We design and implement whole-building structured wiring plans for voice, data, and fiber optic needs. All of our cabling is documented, labeled and certified. All network and fiber optic certification results are documented and printed then provided to you for your records.
	Music On Hold Productions: We offer award-winning telephone Music On Hold products for every size business. We provide a full line of innovative On Hold audio solutions for small offices, home offices, and larger sized companies. Our Music on Hold products offer telephone Music on Hold software and hardware products that allow any business to present a professional image. We provide custom On Hold productions as well as the highly acclaimed Message Studio software for client’s to design their own On Hold production. On Hold Plus is an audio solution for Music On Hold that allows you to just plug, play and walk away.
	Wireless Systems: We offer three different wireless solutions. 1) Analog cordless telephones; 2) Digitally integrated wireless telephones; and 3) Multicell wireless systems, which enable a client to wander with their digitally integrated handset anywhere in large offices, hospitals, warehouses, etc. Multicell systems involve installing repeaters/transmitters throughout the facility. As users roam from one part of the site to another, their conversation is handed off from transmitter to transmitter, so that they are in constant communication.
	Call Centers: Technical Support, Customer Service, and Order Taking Departments are often called “Call Centers.” To be efficient, Call Centers must be able to manage incoming calls: organizing the queue, sending the next call in queue to the first available agent, servicing the customer on hold with messages and information they may need. This type of application is called Automated Call Distribution (ACD), and it requires special equipment, programming and a high level of skill. ACD is one of our special areas of expertise. We are able to provide cost-effective, powerful solutions for all types of Call Centers.
	Call Accounting: For complete control of your communication costs, we offer the CASH Call Accounting Software. Managing communication costs can be an administrative nightmare. With the CASH Call Accounting system, you are able to generate hundreds of customized reports to manage you company’s telecommunication costs as well as allocate costs between departments. CASH can product reports such as Trunk Load Traffic Analysis, All Calls Generated by Individual Stations, Summary Reports of All Calls, as well as any long distance abuse. CASH is used as a productivity tool, reducing “friends and family” calls, and stopping 411 and 976-type calls. CASH can be used for detailed time billing for all of your accounts. Salesmen can track their own productivity by reviewing the actual inbound and outbound calls that they make in any given day.
	Emergency Service: Pacific Communication Equipment provides emergency service 24-hours a day, seven days a week. Our technicians are factory trained and certified. We maintain a full inventory for all the equipment we sell.
	Adds, Moves and Changes: Our success is based upon our prompt, quality service and the reliability of the products we provide. Moving? Let us take the confusion and worry out of moving. Call us today to have a consultant come by and help plan your upcoming move.
	Design/ Installation: The first step in designing and implementing a telecommunication system or program for any company is listening. For over 20 years we have listened. We have analyzed telecommunications needs and designed systems for thousands of clients across the country. We provide design and implementation services for telephone systems, T1 networking, T1 and T1/PRI for dial tone, long distance services, voice processing, fiber optic and network cabling, voice cabling, call accounting systems, paging systems, and voice and data switch rooms.
	Computer Telephony Integration (CTI): CTI is the blending of the telecommunication industry with the computer industry. We offer Unified Messaging Solutions, PC-Based Attendant Consoles, Digitally Integrate Voice Processing Systems, Real Time ACD Viewing and Reporting, LAN-based Database Dialing, as well as Caller ID Database Searches with Screen Pops. We look forward to assisting you with your specific CTI needs.
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